Who Are We?

Bucket Hat Crew is a brand specializing in the sale of original and trendy bucket hats. We offer a wide range of over 300 bucket hat references for all styles and occasions.

How to Contact Bucket Hat Crew Customer Service?

You can contact us via email at support@bucket-hat-crew.com. We are available to answer all your questions and resolve any issues.

How to Order on Bucket Hat Crew?

To order on Bucket Hat Crew, simply select the desired product and follow the steps of the ordering process. You can pay securely with a credit card.

How to Track My Order?

You will receive an order confirmation email with the details of your purchase and a tracking number. If you do not receive an email within 48 hours, please check your spam folder or contact our customer service for more assistance. You can track the status of your order by visiting our website and clicking on "track my order" at the bottom of the page.

Where Is My Order Confirmation?

It is automatically sent to your email address when you place an order. Please check the spam or junk mail folder of your mailbox before contacting us. If you have not received your order confirmation within 48 hours, please contact us at support@bucket-hat-crew.com just in case there is a problem with your order.

Shipping Processing Time

Shipping processing times are generally 48 hours. Please check the information on shipping times on our website or contact our customer service for more details.

Can I Cancel My Order?

There is only a short window of time between when you place your order and when we start processing it. If you contact us immediately after ordering, via email at support@bucket-hat-crew.com, we may be able to cancel your order before it is processed. Otherwise, we will ship your order and you will have the option to retract it once the order is received at your home. You will then need to fill out the retraction form found in Annex 2 of our "Terms and Conditions of Sale".


What Are the Delivery Times?

We understand that long delivery times can be a concern for our customers. However, we offer free shipping to compensate for these delays. We work hard to ensure that our products are of quality, made with care, and sent safely to our customers. Moreover, we pride ourselves on offering excellent customer service and ensuring that each order is processed diligently. We are confident that you will appreciate the quality of our products and that the free shipping will be worth it. The delivery window is between 8 and 15 days (excluding Sundays and holidays). Thank you for your understanding and patience.

My Order Is Not Complete

Your order with multiple items may be sent in several parts, depending on stock availability and shipping warehouses. Do not worry, you will receive everything soon.

I Have Not Received My Order

A problem with the Post Office? Parcel lost, destroyed, or damaged?

With our secure delivery, Bucket Hat Crew takes care of disputes on your behalf. Customer satisfaction is our priority. We do not blame the carrier and leave you "to deal with it". We take full responsibility by sending you a new package at our expense.

Do not hesitate to contact us by email at: support@bucket-hat-crew.com our team will do their utmost to meet your expectations.

Product Return

I Received a Damaged Item. What Can I Do?

We are sorry to hear that. You need to send us proof within 10 days following its delivery, just send us a picture of the damaged item in question to the email address support@bucket-hat-crew.com, and we will send you a similar replacement item as quickly as possible. No need to return a damaged item, you will have the option to ask for a full refund by sending picture of the product by email.

Can I Return or Exchange an Item?

You can return your item to us within 14 days of receipt, provided it is intact, unused, and contained in its original packaging, with all tags attached. We also offer exchanges or credit valid on the website bucket-hat-crew.com. If you're unsure about the size or other aspects, we recommend sending an email to our team at support@bucket-hat-crew.com if you need assistance.

How to Return an Item?

If you're not satisfied with your purchase, you can return the product to us within 14 days of receipt as per our conditions, see T&Cs. All returns will be at your expense; you must arrange and pay for suitable packaging when returning an item. Please contact us via email at support@bucket-hat-crew.com for more information on the return process.

Refund Timelines

How Can I Receive a Refund?

If you wish for a refund for an item purchased on Bucket Hat Crew, please contact our customer service via email at support@bucket-hat-crew.com. We will process your request as soon as possible and provide you with the necessary instructions to proceed with the refund.

What Are the Timelines for a Refund?

We aim to process refunds within three days following the return of an item. However, please note that your bank may take several days to process the payment back into your account. With this in mind, please wait up to fourteen business days after we have received the returned item before contacting us regarding your refund. We will contact you via email to inform you about the processing of your refund.

Payment Methods

Are Payments Secure?

Yes, the security of your payment information is our top priority. We use the latest security technologies to protect your personal and financial data. All transactions are secured and encrypted to ensure the protection of your information.

What Are the Payment Methods?

Payments by credit card are supported with our partner STRIPE, an organization approved by the Prudential Control Authority (approval no. 16378) and a member of the GIE Credit Card. Thus, we accept the following credit cards: MasterCard, Visa, American Express, Maestro, Apple Pay, PayPal.